Terms & Conditions

Please read our terms and conditions carefully to get a clear understanding.

 

Our Website Services

All prices on plantofi website (plantofi.com), receipt, and all charges made by plantofi are in American Dollar (USD). We endeavour to ensure that our price list is current. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time. If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered.

Product Descriptions

We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any mis-description, we reserve the right to correct any error or omission.
Images have been provided are taken as accurate as possible however we do not guarantee that any image will reproduce in true colour, nor that any given image will reflect or portray the full design or options relating to that product.

Product Orders

When you order from us, we require you to provide your name, address for delivery, email address, and other details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.

Payments

We support and accept payment by Paypal and debit or credit card with VISA, MasterCard, and American Express logo.

Shipping Orders

In general, we separate the waiting period process to shipment into two step:

Step One

Export Permit Submission to Ministry of Agriculture in Indonesia & Phytosanitary process. This 1st step usually takes 2-3 weeks.

Step Two

Delivery process by shipping company which is depends on the designated country, selected courier & delivery service.

Free Service

Indonesia shipping policy obliged a phytosanitary certificate from the Quarantine service by the Ministry of Agriculture for every plant export to ensure all shipped plants are free of pests & diseases. At plantofi.com we will provide Phytosanitary service for free for all of our plants.

Free shipping

Each products who receives free shipping offers are shipped separately from other item.

Cancelling Orders

There are no order lines eligible for cancellation once the order already been packed and shipped.

Returns & Exchanges

We do not offer any returns or exchanges but we are happy to replace of any orders that meet to our claims policy. Shipping costs for reship are borne to the buyer.

Claim Orders

All claims of orders can be made at least 24 hours after package notified is received. Customer can submit their claim by email through info@plantofi.com or WhatsApp +62821-3871-8445.

Dead & Damaged

Customer will be given 2 options for a damaged plant:
Partial refund up to 60% from the initial price depending on the damages, or we will resend the plants one time only to the customers. Shipping costs for reship are borne to the buyer, due to damage in shipping being part of the risk of buying live plants.

Note:
The buyer is prohibited to report complaints to any media. The warranty is void if the buyer does a negative campaign.
Warranty void if the package retains by the custom by more than 3 (three) days.

Misdescription

These claims containing losses that occur because of the discrepancy over the item that result customers loss or dissatisfaction. In this case customer is obliged to explain his loss or dissatisfaction.
If eligible, buyer are entitled to a refund of the full price which already paid for the item.

Refund

Refund only can be done to every submitted claims that meet to our claims policy. Any eligible claims will entitled for refund.
Every refund in case of claims will be returned to the initial funding source only.